Cancellation and Refund Policy

1. Timeframe for Cancellation:

Clients can cancel their orders within a specified period (e.g., 24 hours) before the transaction is executed without incurring any fees.

2. Cancellation Fees:

If a cancellation request is made after the order has been executed, a cancellation fee may apply.

3. Method of Cancellation:

lients must submit cancellation requests via an official communication channel (e.g., email, trading platform) to ensure proper documentation.

4. Exceptions:

Certain types of transactions (e.g., trades involving specific securities or time-sensitive orders) may not be eligible for cancellation.

5. Eligibility for Refund:

Refunds are available for transactions that meet specific criteria, such as incorrect execution or system errors.

6. Refund Request Process:

Clients must submit a formal refund request within a specified timeframe (e.g., 7 days) after the transaction.

7. Refund Processing Time:

Refunds will be processed within a designated period (e.g., 5-10 business days) after the request is approved.

8. Refund Method:

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon

9. Non-Refundable Transactions:

Clearly outline any transactions that are non-refundable, such as fees for premium services or specific investment products.